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‎08-21-2023 08:00 PM

HP Recommended
Operating System: Microsoft Windows 11

I purchased several HP 62 ink cartridges, both tri-color and black, directly from HP in February 2023.  At least 4 of them lack cyan and some also lack yellow, and have been identified by the printer and the HP website as "counterfeit."  They were purchased from the HP online store! The warranty is April and June 2024 and at least one says it was made in Malaysia.  How do I return these under warranty? What other remedy is there? 

Category:
1 REPLY 1

‎08-25-2023 11:34 PM

HP Recommended

Hi @Skimore6,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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