HP 6255 cartridge error

[ShortyMo]

After replacing my black ink I received a cartridge error, its not communicating correctly. I put a brand new black ink (color was working fine) . I called and trouble shooted with someone, still and error. When I take out the black and leave the color NO ERROR. Received new black cartridge today and I'm getting the error again.

[Nal_NR]

Hi @ShortyMo,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it must be to keep encountering cartridge errors even after replacing it with a new one. Let’s go through some steps to help resolve the issue.

• Are you using genuine HP ink cartridges or third-party replacements?
• When you insert the black cartridge, does the error message specify any details (e.g., incompatible, not detected, etc.)?
• Have you tried cleaning the cartridge contacts before inserting the new one?

Check and Clean Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the black cartridge and gently clean the metal contacts with a lint-free cloth slightly dampened with distilled water or isopropyl alcohol.
• Allow it to dry completely before reinserting the cartridge.

Inspect the Cartridge for Damage:

• Check the black cartridge for any visible damage, leaks, or missing chips that could prevent proper communication.
• Ensure that any protective tape or packaging has been fully removed.

Reset the Printer:

• Turn off the printer, unplug it from the power source, and wait for 2-3 minutes.
• Plug it back in, turn it on, and insert the black cartridge to check if the issue persists.

Update Printer Firmware:

• Sometimes, outdated printer firmware can cause cartridge recognition issues.
• Visit the HP Support page and check for the latest firmware updates for your HP ENVY Photo 6255.

Try Another New Cartridge (if possible):

• Even though the replacement cartridge is new, there could be a batch issue.
• If possible, try using another black cartridge from a different batch or purchase.

You may also refer to this document for more information on cartridge error.

Hope this helps! Keep me posted for further assistance

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