HP 62XL ink cartridge bought at Walmart is defective & cannot return

[italiasix]

I purchased a HP 62XL black ink cartridge from Walmart.  I brought it home.  Installed in my printer and received an error that it could not recognize the cartridge.  I put the old one back in and that worked without issue.  I went to Walmart to obtain another HP 62XL black ink cartridge and that worked without any issues.  I go to return the defective cartridge and Walmart is not able to refund me my money.  HP PM me a ticket number so I can call customer service and send back the defective cartridge and get my money back.  Thanks for your support.

[italiasix]

ETA for the above post?

[Max3Aj]

Hi @italiasix, Welcome to the HP support community. 

Thank you for posting your query, We'll do our best to help. 

In order to check the order details, we'll need the case number. 
 

Please help us with the case number, printer serial number or the product number on a private message for further assistance. 

Here is the link to find the serial and product number:- Click here 

Note: Do not share any of your personal information such as case ID, serial number, phone number, email ID, etc., on your public post.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name. 

Max3Aj

HP Support 

[italiasix]

Hello, the reply appears to be an automated reply.  Please re-read the issue as I am out $50+ dollars for a defective HP ink cartridge.  

I purchased a HP 62XL black ink cartridge from Walmart.  I brought it home.  Installed in my printer and received an error that it could not recognize the cartridge.  I put the old one back in and that worked without issue.  I went to Walmart to obtain another HP 62XL black ink cartridge and that worked without any issues.  I go to return the defective cartridge and Walmart is not able to refund me my money.  HP PM me a ticket number so I can call customer service and send back the defective cartridge and get my money back.  Thanks for your support.

[Max3Aj]

Hi @italiasix, 

Thank you for reverting. 

Please private message the above requested details so we can check and assist you. 

Kindly Note: Do not share any of your personal information such as case ID, serial number, phone number, email ID, etc., on your public post.

Kindly click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name. 

Max3Aj

HP Support