HP 63XL black ink cartridge not working

[JeanH45]

Purchased brand new 63 xl black ink and color ink for printer. The color ink cartridge works just fine but the black ink cartridge is having issues and printer is telling me its not installed correctly I have reinstalled, cleaned, reinstalled, reset printer, turned off turned off, pulled ink cartridge out reput in and etc and it is still not working. 

[Gaya1239]

Hi @JeanH45,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet 4655 All-in-One Printer is not recognizing the brand-new HP 63XL black ink cartridge, despite troubleshooting steps, here are some additional solutions to try:

1. Check the Cartridge Compatibility

• Ensure the black cartridge is indeed an HP 63XL cartridge and is compatible with the OfficeJet 4655. Double-check the packaging and label on the cartridge.

2. Inspect the Cartridge and Printer Contacts

• Turn off the printer and unplug it.
• Remove the black cartridge and inspect the copper contacts on the cartridge and inside the printer.
• Gently clean the cartridge contacts and the printer’s cartridge slot with a lint-free cloth lightly moistened with distilled water or rubbing alcohol.
• Let everything dry before reinstalling the cartridge.

3. Perform a Printer Hard Reset

• Turn off the printer and unplug it from the power source.
• Wait for at least 10 minutes.
• Plug it back in and power it on.
• Reinstall the black ink cartridge and check if the issue persists.

4. Verify Printer Firmware Update the firmware on an HP printer

• Outdated printer firmware might cause recognition issues with newer cartridges.
• Check if your printer firmware is up-to-date using the HP Smart app or the HP website.
• Download and install any available firmware updates.

5. Try Another Black Cartridge

• The new cartridge could be defective. If possible, try installing another HP 63XL black cartridge to see if the issue persists.

6. Reset the Ink System

• Remove both the black and color cartridges from the printer.
• Turn the printer off and unplug it for 10 minutes.
• Plug the printer back in, turn it on, and reinstall the cartridges one at a time, starting with the black cartridge.

Refer to this document: HP OfficeJet 4655 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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