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‎01-07-2023 03:23 AM - last edited on ‎01-07-2023 06:04 AM by Retired

HP Recommended
Product: HP DeskJet Ink Advantage 3835 All-in-One Printer

Please help me with the instructions to set up the HP 680 cartridge instead of the HP 652 on my printer HP Deskjet Ink Advantage 3835 We would like to use HP 680 cartridge as the HP 652 cartridge is unavailable. We bought the printer in Dubai but were now back in India. Also when I contacted your support center, they also suggested the same.  Now when I have an ink HP 680 cartridge, it says the ink cartridge is incompatible. (incompatible cartridge)  Please help me to resolve the issue. Thanks and regards,

thoufeeq

email:[Personal Information Removed]

Category:
2 REPLIES 2

‎01-08-2023 03:59 AM

HP Recommended

Please help me with the instructions to setup HP 680 cartridge instead of 652 on my printer HP Deskjet Ink Advantage 3835 We would like to use HP 680 cartridge as 652 cartridges is unavailable. We bought the printer in Dubai but were now back in the India. Also when I contacted your support center, they also suggested the same.  Now when I have ink 680, it says the ink cartridge s not compatible. Please help me to resolve the issue. Thank you.

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‎01-12-2023 10:39 AM

HP Recommended

@thoufiq

 

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

Cheers.

Sandytechy20
I am an HP Employee

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