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‎05-03-2021 04:54 PM

HP Recommended
Product: HP 6520
Operating System: Microsoft Windows 10 (64-bit)

HP 6520 Printer will NOT print BLACK.  The cartridge for black is GOOD.  Did ALL the tools routines.  Cleaned UNDER the print head. Have 2 of these machines but one has no black. Any solutions other than the usual ?

1 REPLY 1

‎05-06-2021 05:53 AM

HP Recommended

@gordynich, Welcome to the HP Support Community!

 

I understand the printer is not printing in black. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Have you used an alternate black ink cartridge to check if that works? By this, we can conclude if this is an issue with the ink cartridge or the printer.

 

Make sure you have tried the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues

Clean the printhead up to 2 times and print a quality report to check the result.

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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