HP 6600 printer failure after adding new cartridge

[ecarlclay]

I replaced all four cartridges, all new HP.   I have singled out that the Cyan cartridge, when installed, causes the "There is a problem with the printer or ink system.  Turn printer off, then on" error.    

What could be the issue?   I no longer have the old cartridge to try and insert.   I have gone through the troubleshooting steps of turning on and off, unplugging, plugging in, and also taking out the cartridge and cleaning the contacts.  Anything else I should try?

[Betty0610]

@ecarlclay

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ecarlclay]

I'm not sure what contacting support can do, it is out of warranty and I have gone through all troubleshooting steps that I could read in this forum.  Perhaps you can help in another way however.  I purchased all new HP printer cartridges for this printer and now the printer doesn't work.  Not a single page of ink and all new cartridges.  Would you suggest a current printer that uses the exact same cartridges?  Perhaps I could buy a new one.

[Betty0610]

Again, the sales team can help you with that.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!