HP 67 Color Empty after 5 pages

[GeekDadMN]

I just bought a new package of black and color ink. After printing just 5 pages, the color ink is empty. I am absolutely furious! I have been ripped off. I an tempted to find the nearest HP location and slap the **bleep** out of somebody. Make this right.

[Kuroi_Kenshi]

Hi @GeekDadMN,

Welcome to the HP Support Community!

Thanks for reaching out!

I completely understand how frustrating this must feel after just buying new ink. Let’s go step by step to make sure we get to the bottom of why your color cartridge is showing empty so quickly:

1. Check Estimated Ink Levels

On your printer’s control panel or HP Smart app, check the ink levels.

Sometimes the printer may not read a new cartridge correctly.

2. Reseat the Cartridges

Open the printer cover and carefully remove the color cartridge.

Wipe the copper contacts gently with a lint-free cloth (dry, no liquid).

Reinsert it firmly back in place and close the cover.

3. Print a Diagnostic Page

On most HP printers, you can print a “Printer Status Report” or “Quality Diagnostic Page” from the control panel.

This will confirm how much ink is being detected and if all colors are printing.

4. Check Print Settings

Go to your computer’s print dialog box.

Make sure “Print in Grayscale” or “Black & White” isn’t forcing the printer to use color for blacks.

If you only need text, you can set it to “Black Ink Only” mode.

5. Cartridge Protection / Genuine HP

Ensure you are using genuine HP cartridges.

If the cartridge is defective, HP provides warranty replacement on new cartridges.

6. Update Firmware/Software

Outdated firmware can sometimes misreport ink levels. Update your printer via the HP Smart app or your printer’s settings menu.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[GeekDadMN]

Did you even read what I wrote? The ink says it is empty. I cannot print a test page because the ink says it is empty. This is the first time I have replaced the ink. I should not have to rip the printer apart and clean it. Yes, I was using color, because I bought **bleep**ing colored ink! Jesus Christ! I printed 5 god damned pages.

[Kuroi_Kenshi]

Hi @GeekDadMN,

I hear you, thank you for being direct, and I want to acknowledge just how frustrating it is to install a brand-new cartridge only to have it read empty after just a handful of pages. Let’s focus on getting this sorted quickly.

Here’s what we can do next:

Double-check cartridge authenticity
– Make sure the cartridge is a genuine HP 67 (not refilled/remanufactured). On the cartridge label and packaging there should be an HP security seal.

Reseat the cartridge (quick check, not “tearing apart”)
– Sometimes new cartridges don’t make a perfect connection the first time.
– Open the access door, remove the color cartridge, and gently reinsert it until it clicks in. Close the door and check the status again.

Run a hard reset
– With the printer powered on, unplug the power cord (from both the printer and wall).
– Wait 60 seconds, plug it back in, and power on.
– This clears any false “empty” reading that can happen with new cartridges.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,