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‎03-03-2021 11:33 AM

HP Recommended
Product: HP inkjet 3545

A new colour cartridge 678 gives an error saying not compatible with this printer.  The same printer accepts a B&W  678.  Then after some coaxing (removal and reinstallation of cartridge) it takes the colour cartridge and successfully prints an alignment page in colour.  Immediately after printing it gives the same error again!!

 

How temperamental is that !!  Suggestions please?

Category:
4 REPLIES 4

‎03-06-2021 01:42 AM

HP Recommended

@VNi, Welcome to the HP Support Community!

 

I understand the color ink cartridge is not working fine. 

To assist you better, are you using an HP DESKJET INK ADVANTAGE 3545 printer?

 

HP 678 ink cartridges are compatible only in the Asia-Pacific region. In Latin America, it uses HP 662 ink cartridges. This printer is not available for sale in the US.

 

You may perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎03-07-2021 01:10 AM

HP Recommended

Yes the printer is HP DESKJET INK ADVANTAGE 3545 .

 

I am located in India.

 

Best regards,

Vikram.

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‎03-07-2021 01:15 AM

HP Recommended

And to add I have tried what was suggested in the doc (cleaned contacts with a damp cloth) but no success.  The printer prints and alignment page but stops thereafter.  I tried with a new 678 cartridge and it works!!   

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‎03-08-2021 01:20 AM

HP Recommended

@VNi

 

If the new ink cartridge works, the previous one could be defective. Please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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