HP 678 original ink cartridge says incompatible ink cartridge

[Tabs1914]

I've installed an original HP 678 black ink cartridge in my HP Deskjet 1510 series printer. I even printed 10 copies, but after that I suddenly get a message on my PC that the HP ink cartridge is incompatible and it just won't print. I even cleaned the contacts, still same issue. I wanna claim warranty since my ink is full. Any solutions?

[Jay_G24]

Hi @Tabs1914,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a cartridge error.

If you have already performed the steps from the document Ink cartridge errors and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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