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‎12-06-2021 12:08 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My 2 year old HP 6950 printer refuses to print or copy in both Magenta & Cyan. Having replaced both cartridges and cleaned numerous times to a 3rd level clean the printer still refuses to deposit one drop these colours onto the paper?

Category:
1 REPLY 1

‎12-10-2021 10:14 AM

HP Recommended

@RadioReg

 

Welcome to the HP support community.

 

I understand that cartridges are not printing, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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