HP 6958 giving "old cartridge" error on original cartridge bought from Costco

[tapankamdar]

I am using HP Branded 902XL cartridges in my HP Office Jet 6958 Printer. I get an error message saying I am using an older generation cartridge. I bought the cartridge from Costco a while ago, and am just getting around to using it. How do I get this to work? I paid full price for this cartridge and the printer shows it is full, but somehow the firmware wont let me use it.

Why? this was a genuine purchase.

[A_Gayathri]

Hi @tapankamdar,

Welcome to the HP Support Community

I understand you are facing an issue with your OfficeJet 6958 old cartridge error. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

To assist you better,

• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

I have sent you a private message, reply to the message with the required details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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