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‎08-11-2021 10:54 AM

HP Recommended
Product: HP Office Jet Pro 6975
Operating System: Microsoft Windows 10 (64-bit)

I changed all the ink cartridges (HP cartridges), tried the HP print doctor, cleaned printhead several times and cleaned cartridges, and no results.  Problem is with both copy and print.  The print doctor results were from left to right, pink, yellow, and brown.  No alignment problems.  What do I do next?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-19-2021 01:05 AM

HP Recommended

@hycocat

 

Welcome to the HP Support Community.

 

I'd be happy to assist you with the print quality issue.

 

Do you've any spare ink cartridges to try?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎08-19-2021 01:05 AM

HP Recommended

@hycocat

 

Welcome to the HP Support Community.

 

I'd be happy to assist you with the print quality issue.

 

Do you've any spare ink cartridges to try?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎08-21-2021 03:56 PM

HP Recommended

After going through HP print doctor and various other options, even cleaning the contacts on the cartridges, I checked the expiration dates on the cartridges I had just put in (given to me along with the printer), and found they had expired!  I exchanged them for new cartridges, and problem solved!  I wonder why that was not mentioned in the various solutions I had tried!

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‎08-24-2021 01:55 PM

HP Recommended

I understand. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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