HP 6978 Envelope Printing changed

[Slingshotiii]

The only recent change I can think of is upgrading from Windows 10 to Windows 11.  Envelope printing has changed as printer prints envelopes on the opposite site and upside down.  Changing MS Word settings it now prints on the correct side, but the printing is upside down.  I can live with that.  But now that it prints, the printed characters look like their missing a pixel as the characters are printed causing them to look a little blurry.

Please help if you can. 

Thanks,  Ben

[Hawks_Eye · Accepted solution]

Hi @Slingshotiii 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

Since Windows is updated, please install the latest drivers for Windows 11 from the link below. 

Note: Check and change the operating system prior to installing the driver

https://support.hp.com/us-en/drivers/hp-officejet-pro-6970-all-in-one-printer-series/model/11161264

Update the firmware on an HP printer

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

Print Scan Doctor

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. 

Download and run HP Print and Scan Doctor from the link below to quickly and automatically perform several troubleshooting tasks known to resolve this issue. 

When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

Link: https://support.hp.com/in-en/help/printscandoctor

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Slingshotiii]

I can't explain how these files and downloads solved this problem, but it did.  I encountered obstacles all along the way.  Test prints were incorrect.  Colors on these test prints were incorrect and the alphabet above the color prints was unreadable.  I shut it all own last night thinking today I would de-install the printer and re-install it today, but when I powered up today to give it one more chance IT WORKED !!  I printed envelope data on plain paper and then on envelopes and the orientation of the addressee and return address were correct......first time in a week or so.  The "system" said I was running Windows 10 but gave me the opportunity to change it to Windows 11, but after a few more clicks it kept reverting to Windows 10

Anyway.....Thanks very much to all.  Envelope printing now works perfectly on my HP 6978! - 

Thanks again...... SlingshotIII