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HP 6978 printer ink

HP Recommended
HP Ink 902
Microsoft Windows 10 (64-bit)

Today I talked to Elmo at HP support ([personal info removed]) about not being able to buy HP ink 902 color for my HP 6978 printer. The first thing Elmo said was my printer was old and I need to buy a new printer. I told him I bought it two years ago and he said that makes it old. I was on the phone with Elmo 37 minutes and every time I asked about getting ink he would say I needed to buy a new printer. At first Elmo said the ink was on back order, then he changed it to "ink was discontinued" and I needed to buy a new printer.

So I am asking if this is the HP policy - to discontinue making ink for printers after the printers have been on the market for two years????

 

Can anyone help me obtain the 902 color ink cartridges??

 

Or should I buy another printer?  Maybe a brand other than HP??

 

thanks for whatever help you can give me.

 

John

[personal info removed]

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HP Recommended

@johncf 

 

Check here:

 

HP OfficeJet Printers - 'Incompatible' or 'Defective Cartridge' message

This document applies only to these HP Officejet and Officejet Pro printers that use HP 910, 912, 914, 915, 902-905, or HP 935 ink cartridges:

  • HP Officejet 6810, 6820, 6950, 6960, and 8010 printer series
  • HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, and 8030 printer series

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

 

Dragon-Fur

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