HP 6978

[GUS313]

Hello all and thanks for the help ,

Bought a second hand HP6978 in V.good condition, without cartridges.

I bought new HP black cartridge from staples, and 3rd party color cartridges from Amazon that cost me 100 $. Printer identified all cartridges with no issues and showing full ink in all. 

When printing or copying , i am getting blank pages. I removed cartridges, reset printer, cleaned head, aligned pages again and again, no benefit. I also set printer to accept used cartridges in setting menu.

I dismantled printer and dismantled the printer head, cleaned it. Still getting blank pages.

I thought of buying original HP color cartridges but that would be another 100$ 

Is it a printer damage or, ink cartridges issue ?? any solution or suggestions ??

thanks

[Betty0610]

@GUS313

Welcome to the HP Support Community.

This most definitely looks like a cartridge issue since HP does not recommend using non genuine ink as it could damage the printer/printhead.

Do try a HP genuine cartridge and check if the issue persists.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Kritrey]

I have the same printer, got it new about 2 years ago. It used to take other brand cartridges, they would act up a fair amount but you could get thru it. Something changed a couple months ago and now it will not accept other brand ink. I have about $50 worth of ink I now cant use and am forced to by HP specific which is a fair bit more expensive (not to mention all the color seems to be out of stock everywhere at the moment).  While the printer itself is ok and does a decent job, I will not buy another HP for this ink reason. Their ink is overpriced and forcing you to use their product only is a bunch of BS. 

[Betty0610]

@Kritrey

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!