HP 6978

[IraFeuerstein]

Hey everyone.  I am going crazy.

Simply trying to change out my ink cartridges and the lid WILL NOT OPEN.  I have done this many times and know how to do it, but the lid to access the print cartridges feels like it is welded shut.

what is the deal here?

[Rainbow23]

Hi @IraFeuerstein,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with replacing the cartridges on your HP Officejet pro 6978 all-in-one Product.

You may follow the steps on page 99 of this User manual.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[IraFeuerstein]

You are MISSING the point, like HP almost always does.

I know how to change the cartdridges, but CANNOT get to them.  The Lid is LOCKED SHUT.  Even after doing a factory reset of the printer.

[IraFeuerstein]

and to make it worse, you sent me to a link for a manual that DOESN'T exist.

[Rainbow23]

Hi @IraFeuerstein,

This could be a hardware issue with the unit and may need repair. 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!