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‎01-07-2023 09:03 PM

HP Recommended
Product: HP OfficeJet 7612 Wide Format e-All-in-One

printer will not detect cartridges

Category:
1 REPLY 1

‎01-15-2023 09:02 AM

HP Recommended

Hi @Rod96

 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing cartridge issues with your HP OfficeJet 7612 Wide Format E-All-In-One.

 

Please follow the steps listed below to clean the cartridge contacts.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Remove the cartridge indicated in the error message from the carriage.

3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

4. Reinstall the cartridge.

5. Repeat these steps for any other cartridges indicated in the error message.

6. Close the door or lid to the cartridge access area.

You may also refer to this document.

 

Let me know if this works.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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