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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JEFF_C4
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Message 1 of 4
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HP 7720 Printer / PDF Issue

HP Recommended
HP OfficeJet Pro 7720

Afternoon Guys, 

 

I'm having an issue printing PDF's from my new HP 7720. As you can see below the test is not correct. 

 

  • I've tired it from an alternative laptop and it's the same.
  • I've deleted the printer and re-installed it ( same ) 
  • I've changed the ink cartridge ( same ) 
  • I've tried different PDF's ( same ) 
  • I've cleaned the heads twice and it is perfect.
  • I've printed a word doc and it is fine. 
  • I've changed between 600 x 600 and 300 x 300 ( same ) 

Any suggestions would be appreciated 

 

HP 7220.jpgHP 7720.jpg

3 REPLIES 3
your_fix
Level 3
30 29 2 4
Message 2 of 4
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HP Recommended

Which app do you use to open your PDF'S?

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JEFF_C4
Author
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Message 3 of 4
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HP Recommended

Hi, 

 

Sorry for the delay in responding. I have tried it via the native PDF file and also by opening it with Google and it’s the same. I’ve since confirmed it’s only when I try to use colour 

 

Regards 

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your_fix
Level 3
30 29 2 4
Message 4 of 4
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HP Recommended

Please try a firmware update.if that doesnt wok

uninstall and reinstall the printer software

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