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‎01-13-2022 07:42 PM - edited ‎01-13-2022 07:43 PM

HP Recommended
Product: HP ENVY Photo 7858
Operating System: macOS 10.15 Catalina

I bought this printer "like new" from someone and it did not come with setup ink cartridges. I already bought regular ink(s) for the printer but it will not let me bypass the "setup ink cartridges" portion. PLEASE help me bypass this issue. Thanks.

Category:
1 REPLY 1

‎01-16-2022 11:06 AM

HP Recommended

Hi @Qu33ni3,

 

I'd like to help!

 

I understand you are receiving a "use setup cartridges" error.

 

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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