HP 8025 not printing in color

[DyerC85]

Hello, I have an OfficeJet Pro 8025 that is not printing in color. I have checked my settings to ensure color is chosen , and I ran printer maintenance options. I have also removed the cartridges to checked for dryness and cleaned the printhead. I’m at a loss of what else it could be other than maybe a hardware issue???

[A_Gayathri]

Hi @DyerC85,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your facing a print quality issue with your HP OfficeJet Pro 8025 

I could see that you've already checked your settings, performed maintenance, and ensured that the cartridges are not dry, there are a few additional troubleshooting steps you can try before concluding it's a hardware issue:

• Check Ink Levels: Ensure that your color ink cartridges have sufficient ink levels. Sometimes, even if they're not dry, they might be low on ink, which can prevent proper color printing.
• Software Update: Make sure your printer's firmware and drivers are up-to-date. Sometimes, outdated software can cause printing issues.
• Print Quality Diagnostic: Most printers, including the OfficeJet Pro 8025, have a diagnostic or print quality report option in the settings menu. Print a diagnostic page to check if all colors are printing properly. This can help identify if the issue lies with a specific color or the entire color printing mechanism.
• Printhead Alignment: Check if the printhead alignment needs adjustment. Many printers have an option to align the printhead through the settings menu. Running this alignment process might help resolve color printing issues.
• Try Different Applications: Sometimes, printing issues can be application-specific. Try printing from different applications or file types to see if the problem persists across all platforms.
• Factory Reset: As a last resort before considering hardware issues, you might try a factory reset of the printer. This will reset all settings to their defaults and might help clear any software glitches causing the color printing problem.

You can refer to this document: HP OfficeJet Printers - Fixing Print Quality Problems

I hope this helps. 

Take care and have a good day.

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