HP 8025e recent print issues.

[SteveH23]

8025e Printer. Had various colour print issues, ran alignment and head clean many times, and today replaced the 3 colour cartridges and re run alignment and clean program many times. Issue persists, primarily with Blu, Purple and Green. I have a photo of how these colours appear if helpful. Thanks 

[VikramTheGreat]

Hi @SteveH23,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how discouraging it can be when your HP OfficeJet Pro 8025e printer still struggles with color accuracy, especially after you've already replaced cartridges and run multiple cleanings and alignments. You're doing everything right, and I’m here to help you move forward.

Troubleshooting Steps for Color Issues (Blue, Purple, Green)

1. Verify Cartridge Authenticity

Use only genuine HP cartridges. Counterfeit or refilled cartridges can cause color distortion. You can check cartridge authenticity via the HP anti-counterfeit | HP® Official Site.

2. Run HP Print Quality Diagnostic Page

This helps pinpoint which color is misfiring:

• On the printer control panel, go to Settings > Reports > Print Quality Report.
• Look for missing or faded color blocks, especially cyan, magenta, and yellow.

3. Perform a Deep Printhead Cleaning

• Go to Settings > Printer Maintenance > Clean Printhead.
• Run this up to 3 times, allowing a few minutes between each cycle.

4. Update Printer Firmware

Outdated firmware can affect color rendering:

• Visit the HP OfficeJet Pro 8025e All-in-One Printer | HP® Support.
• Download and install the latest firmware for your printer.

5. Check Paper Type and Print Settings

• Use HP Photo Paper or high-quality inkjet paper.
• In the print dialog, ensure the paper type matches the actual paper used.
• Set print quality to Best or High.

6. Reset the Printer

• With the printer powered on, unplug it from the wall.
• Wait 60 seconds, then plug it back in and power it on.

7. Use HP Smart App’s Diagnose & Fix Tool

• Open the HP Smart app on your PC or mobile.
• Go to Printer Settings > Diagnose & Fix to run automated troubleshooting.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat