HP 8028 Printer - Requesting set up cartridges

[Smokey115]

I have tried several options even replacing the ink cartridges, but I'm still getting an error that I need the setup cartridges - which were used and discarded years ago.  What can I do to move past this error?

[Rainbow23]

Hi @Smokey115,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing setup cartridge issues on your HP printer.

Please follow the steps listed below to initialize the printer using the regular cartridges.

On the control panel, touch Home, then Back twice, and then Home.

Option#1 in the above picture is Back & Option# 2 is Home.

Let me know if this helps and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Smokey115]

There is a touchscreen with no other options showing.  How can I exit out of the error screen to see those options?

[Rainbow23]

Hi @Smokey115,

We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.