HP 8035 Will Not Print in Color

[GDK-FLL]

We purchased our HP 8035 All-in-One printer March 2020.  Within a year it stopped printing in color.  We have tried EVERYTHING that HP recommends.  Print head cleaning (Levels 1, 2 and 3), print head alignment, updated the firmware, installed new ink cartridges, but NOTHING corrects this problem.  HP's website offers nothing more in the way of help.  I cannot find anywhere where people with the same issue have been able to resolve it.  I don't know what else to do with this printer.  Has anyone, anyone been able to resolve this problem that so many others seem to have?

[Irfan_06]

Hi @GDK-FLL,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with printing in color on your Printer.

I am sorry to hear that you have exhausted all the possible troubleshooting and still have the issue.

I do appreciate your efforts in performing the troubleshooting steps.

I've sent you a private message with the instructions to perform a factory reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support