HP 8035e Printhead replacement

[k8r63]

My Hp8035e printer is  2 years and 3 months old.  The quality of the color print has become poor. THe colors are not mixing properly.  There are lines when I clean the printhead. I've done all of the troubleshooting in the printer software and on the website.  I even switched out my printer cartridges even though they were only half used and about and 2 months old.  That helped the problem a little but didn't solve it.  The last thing on the web troubleshoot was to replace the printhead.  I'm unable to find a new one.  Is there one available? Others have had the same problem with no results.  If I have to buy a new printer, I will be shopping for another brand as a printer that is only 2 years old and is used no more than 8-10 times a month is a waste of money.  I've used HP printers for years but the last 2 were pretty much similar problems. 

[Nal_NR]

Hi @k8r63,

Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP as this printer needs a fiz. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[SofiaML]

Hi there,

Here are other ways to improve print quality:

https://support.hp.com/si-en/document/c03743678

Regards,

SofiaML