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‎05-13-2024 04:49 PM

HP Recommended

So my printer was working fine and then i got a message stating missing or failed printhead -- I tried cleaning it and taking it out and reinstalling but still same message.   The printhead had a lot of ink on the bottom - not sure if that is normal.  At any rate - is it worth spending the 118 to 140 to get a new one or just get a new printer.  Hate to waste all the ink cartridges so debating.  Thank you  

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‎05-15-2024 09:28 AM

HP Recommended

Hi @JRB0329,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 


Good question. Well, I would say, it would be good to replace the printer. 😊as I believe, it has come to its age. 

 

However, to get more details on that, I recommend you contact phone support. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee

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1 REPLY 1

‎05-15-2024 09:28 AM

HP Recommended

Hi @JRB0329,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 


Good question. Well, I would say, it would be good to replace the printer. 😊as I believe, it has come to its age. 

 

However, to get more details on that, I recommend you contact phone support. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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