HP 8600 ink cartridge failure after replacing with genuine HP Ink from Staples

[GerrypFL]

Does not recognize HP950XLInk Cartridge IssueGenuine Ink CartridgeI have been dealing with a failed printer after installing a new 950XL cartridge.  I purchased the multipackage which contained all four cartridges.  I installed the black cartridge as that was the one which was running low according to the messages the printer was giving me.  Upon installing the new cartridge the first thing that happened is that a message appeared that it was recognized as a genuine HP Cartridge.  Then upon initialization an error indicated that the cartridge was damaged.  I took that cartridge (950XL) back to Staples and got a replacement.  I inserted this new cartridge in the printer and received the message that it was a genuine HP Cartridge and upon initialization received yet another message that the cartridge was damaged.  I have followed all of the steps to reset the system to no avail.  The printer was working properly with NO ISSUES before I replaced the black cartridge.  How can installing a genuine HP cartridge cause the entire printer to fail?  I am presently out $150+ for the new multipack cartridge pack and I have a previously functional printer no longer functioning.  How can HP help me resolve this issue?

[VikramTheGreat]

Hi @GerrypFL,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you are having trouble with the newly installed cartridges on the printer, where the printer detects the black as genuine but gets a damage error.

Please let me know if the colour ink cartridges you are using are genuine HP Ink cartridges.

Please Note: The printer will not work if you are using HP cartridges with a non-HP one, to help you better, please share the image of the colour ink cartridge so I can try to help you better.

In the meantime, please try to clean the contacts quickly enough that the cartridges are not outside of the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridges are outside of the printer for too long.

1, Remove the cartridges
2, Place the cartridges on a piece of paper with the nozzle plate facing up.
3, Unplug the printer power cord.
4, Lightly moisten the lint-free cleaning material with clean water.
5, Clean the cartridge contacts. Avoid touching the nozzles. Replace the cleaning material if it gets dirty.
6, Clean the carriage contacts. Use new cleaning material if the material used on the cartridge contacts is no longer clean.
7, Let the parts dry for five minutes before reinserting the cartridges.

Try and let me know

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[GerrypFL]

When the first black ink cartridge was replaced I received an error message that there was an ink cartridge failure.  I went to Staples and purchased a multi packages of the four cartridges.  I then inserted all of the cartridges in the printer and the printer acknowledged that all were genuine HP cartridges.  Upon the initialization of the cartridges I got an error that the Black Ink cartridge was damaged.  HP sent me a new cartridge and upon receipt I installed it and received the error message that again the black ink cartridge was damaged.  I then took the cartridge from the four cartridge package back to Staples and they exchanged it for a new singe package black cartridge which again registered as Genuine and then failed.  The images below show the cartridges (not sure why the ink levels do not show full as they are brand new cartridges from Staples from a few weeks ago.

Everything with the printer worked until I replaced that first black genuine ink cartridge that the printer advised needed to be replaced.

[VikramTheGreat]

Hi @GerrypFL,

Thank you for reaching back, it looks like it's not the ink cartridge but it looks like there could be a printer hardware issue,

 Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.
 

VikramTheGreat

HP Support

[GerrypFL]

[Hawks_Eye]

Hi @GerrypFL 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Ink cartridge errors can be frustrating, especially when you're using genuine HP ink. 

Let's go through some steps to resolve the issue with your HP OfficeJet 8600:

1. Confirm Cartridge Installation

• Reinsert the Ink Cartridge:
  • Open the printer's cartridge access door, carefully remove the cartridges, and reinsert them one by one. Make sure each one clicks into place securely.
• Check for Protective Tape:
  • Ensure that the orange pull tab or protective tape on the new cartridges has been removed (but avoid touching the copper contacts or ink nozzles).

2. Clean the Ink Cartridge and Printer Contacts

• Turn off your printer and unplug it from the power source.
• Remove the ink cartridges and gently clean the copper contacts on the cartridges and inside the printer using a lint-free cloth lightly moistened with distilled water or isopropyl alcohol.
• Let the components dry completely, then reinsert the cartridges and power the printer back on.

3. Perform a Hard Reset

• Turn off the printer and disconnect the power cord.
• Wait for 60 seconds, then reconnect the power cord and turn the printer back on.
• This resets the printer and can clear cartridge-related errors.

4. Ensure Firmware is Up-to-Date

• Outdated printer firmware can sometimes cause cartridge recognition issues:
  • Visit the HP Support website and look for firmware updates for the HP OfficeJet 8600.
  • Follow the instructions to download and install the update, then test the printer again.

5. Use the HP Smart App or Print and Scan Doctor

• HP Smart App:
  • Open the app on your computer or phone and check for any error messages or guidance related to your cartridges.
• HP Print and Scan Doctor:
  • Download this diagnostic tool from HP's website to troubleshoot and resolve printer issues.

6. Verify Cartridge Authenticity

• Although the cartridges are labeled as HP, it’s possible they weren’t properly recognized:
  • Verify the cartridge authenticity through the HP Smart App or using the holographic security label on the cartridge packaging.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[GerrypFL]

I followed all of the above steps and I still get a cartridge error on the black ink cartridge.  I have now tried three new black cartridges and each time I insert it I get a message about it being a genuine HP cartridge.  Then upon initialization it throws the error that the cartridge is damaged and will not do anything further.  As soon as the power comes up now it errors indicating a bad cartridge.

I find it difficult to understand how replacing a genuine HP black ink cartridge could cause the entire printer to fail.

[GerrypFL]

Although the color cartridges show as low they are fully new cartridges.  The black cartridge although brand new does not show it was initially recognized as a genuine HP cartridge.

[Hawks_Eye]

Hi @GerrypFL 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye