HP 8702 is printing poor quality after changing all cartridges. Any suggestions to fix the printer

[RJIZKS9]

HP 8702 is printing poor quality after changing all cartridges. Any suggestions to fix the printer

[Max3Aj]

Hi @RJIZKS9, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP OfficeJet 8702 All-in-One Printer is printing poor quality after changing all cartridges, follow these troubleshooting steps:

Check the Ink Cartridges

• Ensure you are using genuine HP ink cartridges. Third-party or refilled cartridges may cause print quality issues.
• Remove and reinstall the cartridges to ensure they are seated correctly.
• Clean the cartridge contacts with a lint-free cloth slightly dampened with distilled water.

Run Printhead Cleaning

• On the printer control panel, go to Setup > Tools > Clean Printhead.
• Run the cleaning up to three times if the issue persists.

Check Print Quality Report

• Print a Print Quality Report:
  • On the control panel, go to Setup > Reports > Print Quality Report.
  • Check for streaks, missing colors, or faded areas.

Align the Printhead

• Go to Setup > Tools > Align Printer and follow the on-screen instructions.

Check Paper Type and Print Settings

• Use the correct paper type for your printing needs (e.g., HP Photo Paper for photos or plain paper for documents).
• Adjust print settings:
  • In HP Smart or HP Print Driver, go to Printer Properties.
  • Set Print Quality to Best instead of Draft.
  • Make sure the correct paper type is selected.

Update Printer Firmware

• Go to HP Support or use HP Smart to check for a firmware update.

Perform a Hard Reset

• Turn off the printer and unplug it from power for 60 seconds.
• Plug it back in and turn it on.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support