HP 8710 PRINTER CARTRIDGE PROBLEMS

[RONNIE3244]

HP 8710 PRINTER: put in new HP black cartridge but it shows need new cartridge and won't print.

[Raj_05]

Hi @RONNIE3244,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you've installed a new HP black cartridge in your HP OfficeJet Pro 8710 printer but it's still showing an error and not printing, there are several possible reasons for this issue. Here are some troubleshooting steps you can follow.

1. Ensure Proper Installation:

   • Double-check that you have correctly installed the new black cartridge. Make sure it's securely seated in the correct slot.

2. Check for Protective Strips:

   • Ensure that you have removed any protective strips or tapes from the cartridge. These strips are usually there to prevent the ink from leaking during transportation, and forgetting to remove them can cause printing issues.

3. Clean the Cartridge Contacts:

   • Turn off the printer and disconnect it from the power source.
   • Remove the black cartridge.
   • Clean the copper-colored contacts on the cartridge with a lint-free cloth.
   • Reinstall the cartridge and turn the printer back on.

4. Printer Restart:

   • Sometimes, a simple restart can resolve communication issues between the printer and the new cartridge. Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in and turn it on.

5. Update Firmware and Software:

   • Ensure that your printer firmware and software are up to date. Check the HP website for any available updates for your printer model.

6. Check for Cartridge Compatibility:

   • Confirm that the new black cartridge is compatible with your HP OfficeJet Pro 8710 printer. Using an incompatible cartridge can cause errors.

7. Try Another Cartridge:

   • If possible, try installing another new or known-working black cartridge to see if the issue persists. This can help determine if the problem is with the cartridge itself.

8. Reset the Printer:

   • Resetting the printer to its default settings might help. Refer to your printer's manual for instructions on how to perform a factory reset.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support