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‎07-17-2024 05:11 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

When I installed a new HP 952xl cartridge, I got the following message " There is a problem with the Supply System."  I purchased another new HP 952xl cartridge and got the same message.  Is anyone able to tell me what the problem is here.  Does the printer head need to be replaced?

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1 REPLY 1

‎07-18-2024 01:17 PM

HP Recommended

Hello @KRB56 , how are you ?

 

Yes, since the print head has never been changed, it must be replaced.

 

Try the procedures indicated below:

 

https://support.hp.com/us-en/document/ish_1740122-1449154-16

 

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