HP 8715 will not recognize the "K" Cartridge

[tydfan]

This is about HP Officejet Pro 8715. I bought new ink cartridges 952 XL from Costco and replaced it in Printer. Printer showed message of "Genuine HP Cartridges Installed", but in a few minutes, it showed another message indicating that the cartridge is an older version and will not work in my printer. That makes no sense, since the cartridge I am replacing was in a 2-pack at Costco and has been working just fine. For some reason, the second cartridge won't. Any ideas?

[Kuroi_Kenshi]

Hi @tydfan,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Packaging:

• Verify that the cartridges are indeed HP 952 XL and not refilled or counterfeit. Ensure that packaging is authentic.

Reinstall the Cartridge:

• Turn off your printer and unplug it from the power source.
• Remove the black cartridge and inspect it for any protective tape or packaging that might still be attached.
• Reinstall the cartridge, ensuring it clicks securely into place.

Inspect for Damage:

• Check both the cartridge and the cartridge slot for any signs of damage or debris that might prevent proper recognition.

Clean Cartridge Contacts:

• Carefully clean the copper-colored contacts on the cartridge with a lint-free cloth to remove any fingerprints or debris.
• Also, gently clean the corresponding contacts inside the printer.

Update Printer Firmware:

• Ensure your printer firmware is up-to-date. Visit HP Support for any available firmware updates for your printer model.

Check Cartridge Compatibility:

• Confirm that the cartridge version is compatible with your printer model. Some newer printers may require updated cartridges even if they're the same model number.

Reset the Printer:

• Unplug your printer from the wall outlet, wait 60 seconds, and then plug it back in. Power it on afterward.

Try a Different Cartridge:

• If possible, try using another new black cartridge to determine if the issue is with the cartridge itself.

I hope this helps.

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Best regards,