HP 9015 printer cartridge depleted error message even after installing new cartridge

[Iama]

Getting an error message that the blue ink printer cartridge for my HP 9015 is depleted. Replaced it and still getting the message.  Did some trouble shooting unplugging power cords, etc. and still no luck.

[Kumar0307]

@Iama, Welcome to the HP Support Community!

I understand the printer is not recognizing the new ink cartridge and shows it as empty.

Are you using HP ink cartridges?

Make sure the plastic tape if any, is removed from the new ink cartridge before placing it in the printer.

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!