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‎09-27-2023 11:02 AM

HP Recommended

HP 9015 Having trouble with paper pickup. Tries several times then gives error message. No visible jam, paper tray and paper fine. Can open front ink cartridge access but cannot open top door. Left side will not lift at all, right side seems free. Is there a way to release the left side of top access door?

Category:
1 REPLY 1

‎09-27-2023 11:21 AM

HP Recommended

@Steve1744 

 

Welcome to the HP Community --

 

If you did not do so the first time,

Step 3 >> Power still ON -- Unplug the printer

 

Open

HP OfficeJet Pro 9010, 9020 printers - Paper Jam error

 

  1. Open the front door, and then lift the ink cartridge access door.

  2. Wait until the carriage stops moving before you continue.

  3. With the printer turned on, disconnect the power cord.

    Warning:

    To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.

     

    Steps continue...

     

     

    =+=+=+=+=+=+=+=+=+=+=+=+=+=

    References / Resources

     

     

    HP Printer Home Page - References and Resources

    Learn about your Printer - Solve Problems

    “Things that are your printer”

    When the website support page opens, Select (as available) a Category > Topic > Subtopic

    NOTE: Content depends on device type and Operating System

    Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

    Open

    HP OfficeJet Pro 9015 All-in-One Printer HP OfficeJet Pro 9015 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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