HP 9019e Regional Reset

[biegnerm]

Hello

I have an Office Jet Pro 9019e (22A59B) that I brought back to the US with me from the UK. It uses 963 cartridges, but I can only get 962 cartridges here in the US.

Looking through the forums, it appears that I need to do a regional reset on the printer. Can an HP tech assist with that so I can use 962 cartridges with my printer?

For reference, I am primarily using a Mac but do I have the HP SMART software installed and can communicate with the printer.

Thank you!

Matt

[Raj_05]

Hi @biegnerm,

Welcome to the HP Support.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions:

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[biegnerm]

I meet all 3 conditions. Please let me know what to do next.

[biegnerm]

Hello @Alden4 ? Really need to print something ASAP.

[Raj_05]

Hi @biegnerm,

Thank you for your response,

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

 Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

Please share screenshot of this window on Private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Use the "Copy to Clipboard" feature to paste the values here.

Alden4

HP Support 

[biegnerm]

When I right click to the RIGHT of the ink levels while holding CMD + SPACE on my mac, nothing happens.

[Raj_05]

Hi @biegnerm,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support 

[Raj_05]

.