HP 910 Color Ink Cartridges-Unable to find them anywhere!

[susanvb]

What is going on that I can not find 910 Color Cartridges (besides Magenta) anywhere, even on HP?

[sew14]

I have a 8025, uses 910 cartridges as well.   Staples and Office Depot said there has been a recall but I can't find anything on HP about it (pathetic!) and no one seems to know when there will be new stock.  I bought the additional protection from Staples.  I'm thinking about asking for a replacement printer.  Staples said: well you can come into our print shop in the meantime!  Right - that's a 10 mile drive each way!

[Deb-pad]

I have not been able to locate the 910 or 916 color ink cartridges for my HP OfficeJet Pro 8025 printer.  I finally was able to locate from 4 DIFFERENT ONLINE SITES 3 out of the 4 cartridges, but they were limited.  One -the 910 - yellow hasn';t arrived yet...I guess it is backordered or something.  How can I use my printer without having the color cartridges.  It won't print if one is ran out of in.  I do our bulletins and news flyers at our church...this is needed badly...Why all of a sudden does NO ONE have them.  I just purchased this printer in 2019.  It's not that old.  Why does it seem to be just 910 you can't locate?  i found the black cartridges but can't get the color.

[Jay_G24]

Hi @Deb-pad,

I’d recommend you contact HP Phone Support in your region for assistance.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

and, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Divagirlsd]

I heard from a Staples employee that the color ink has been recalled. I was told not to use color bc when it runs out My printer won’t work. I’m thinking about taking my printer back to Costco and get a different one that actually has working ink I can purchase and why is HP being so  hush hush about it?

[Ross154]

That didn't help anything, so basically throw the printer out once it runs out of ink and buy an Epson or other brand. This is piss poor support. Was really happy with the printer until it ran out of ink. 

[JKP59]

Don't waste your time dealing with HP support.   They told me they were going to overnight the ink cartridges to me (after over an hour on the phone) and it never happened.   No one can tell you when they will be available and this whole thing seems to be a cover up.  The bottom line is that they do not stand behind their product , the warranty is meaningless and I will never buy from them again.  

[Bahamaspm]

Yes, you're right.  I called many times, NO ONE, I mean NO ONE, at HP cares at all about this.  I even said should I feed my kids or buy a new printer for work, work or food...hmmmmm, they don't care.  I personally just wish they'd get an idea of when they will be available but, no one I've talked to knows or cares to ask.  Just, no we don't have them.  Sucks, I will NEVER EVER buy an HP printer again.

And, for you HP support people who are going toa nswer this, YES  Iknow they were recalled, Yes I know they were defective, that's vnver been my question, my question is WHEN WILL THE 901 printer ink cartridges BE AVAILABLE!  crazy. 

But thanks JKP59 for confirming I"m not crazy.

[macorn]

We replaced a black cartridge but the printer said it was defective. Now we can't find cartridges anywhere. And the kids are printing daily for on-line school.