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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
otptat
Level 1
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Message 1 of 7
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HP 910 cartridges

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As a state employee working remotely due to covid, the state purchased an HP printer (due to the fine reputation of the HP name) for my printing needs. I find out that 910 cartridges are unavailable and consequently I am unable to complete my projects. Can you provide me with information of an expected time when the cartridges will be back on the market? I hear through the rumor mill and stores that the cartridges have been recalled.  I would like HP to provide information regarding your products. I personally do not have the funds to purchase a printer to replace the one that is rendered worthless. The state will not purchase a replacement printer. What gives? 

6 REPLIES 6
Gene-G
Level 2
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Message 2 of 7
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I don't think you will get an answer from HP. I have the same problem, and I can't find any cartridges for my brand-new printer. Not only cartridges have disappeared, I think they've discontinued all printers that use HP 910 cartridges. Now we are all stuck with them, with no ability to print normally.

Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,610 3,951
Message 3 of 7
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@otptat & @Gene-G I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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otptat
Author
Level 1
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Message 4 of 7
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Good grief- please say that your suspicions are not true regarding discontinuing 910 cartridges. 

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Cerebro47
Level 3
11 10 1 42
Message 5 of 7
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I'm doubtful that HP is discontinuing every model that uses 910 ink.  The problem is that Cyan and Yellow cartridges for several models in the 900 ink series have been recalled due to a manufacturing defect.  See this thread:

 

https://h30434.www3.hp.com/t5/Printer-Ink-Cartridges-Print-Quality/ink-cartridge-availability/m-p/78...

 

This has been going on for several weeks, now.  I need ink for my OfficeJet 6978 (which requires 902 ink).  I'm growing, increasingly, more frustrated with HP's continued lack of product availability.

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Gene-G
Level 2
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Message 6 of 7
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So, I've provided all info as requested by the HP person above, and nothing happened. 

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otptat
Author
Level 1
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Message 7 of 7
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I have heard nothing pertaining to even answering my question- just some BS that says to send info as a private matter. What miserable customer service!  I haven't ever experienced such insulting treatment- to a now former loyal customer of HP.

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