HP 9120e Printer - Setup Issue - Blue Cartridge Problem

[Brent89]

Hello, 

I'm having the same issue others have posted about. in the past. The "blue cartridge is not communicating correctly with the printer.." error.

This printer is fresh out of the box. I am using the Setup printer cartridges. I have confirmed the cartridge head was wiped and is clean, I've plugged in and unplugged it correctly (until it clicks) in the cartridge slot, have reset the printer (power cable pulled, powered off). I cannot get past the error message on the printer screen.  The last "help instruction" was to reach out for assistance. I am doing so now. If possible, I'd like to request a replacement "Setup Cartridge" unless there are more specific fix instructions available. 

[Hawks_Eye]

Hi @Brent89 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Let me  assist you with the steps to override the use setup cartridge error.

These steps are specific to the printer and I am afraid trying on a different printer might brick it.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye