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‎11-09-2020 09:37 AM

HP Recommended
Product: HP 94 ink
Operating System: Microsoft Windows 10 (64-bit)

Can any of you give me a phone number to a live HP person to tell that the HP combo-pack: 3 HP ink cartridges I purchased came with two color cartridges instead of two black HP 94 cartridges as described? I'd just use the extra HP 97 tri-color cartridge except that its shape is that of the HP 94 black cartridges. Virtual assistant is no help. It thinks my printer is a Samsung. Samsung say they are a different company and send me back to HP's 800 number, which sends me back to virtual, which won't give me a ticket number because it can't locate the warranty information on my printer. Could anyone help me with a phone number for a HP human tech support? Thank you!

Category:
1 REPLY 1

‎11-09-2020 10:20 AM

HP Recommended

Hi,

What is your exact printer model?

 

HP 94 and 97 cartridges are used by older HP printers, phone support is available for in warranty products, for out of warranty products phone support is not available without a fee.

 

Did you purchase the cartridges from HP Store? from any specific store?

 

You should contact the store for help with such an issue, if you been provided with other cartridges than described or ordered.



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