HP 951 tri-color ink for my 8600 Pro

[BrianStraley]

The ink access door has a sticker that says black 950, color 951  So I ordered Genuine HP ink 951-tricolor.

When inserted, the printer returns this error message: "The installed cartridges are not compatible with this printer"

Looking at the side of the box, it says :

HP Office Jet 8600

HP Office Jet Pro 251dw 276dw 8100

8610 8615 8620 8625 8630

So why does the printer say 951 and then when I get the ink, the package lists the 8600 NON-PRO but not my PRO!!

Are the 8600 and 8600 Pro so different that they take different ink?

How can I get ink for the 8600 Pro?  What number do I use if I can not see the side of the box before ordering? 

[Rainbow23]

Hi @BrianStraley

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

The compatible cartridges are:

950 Z10 and 950XL Z10 Black
951 Z10 and 951XL Z10 Cyan
951 Z10 and 951XL Z10 Magenta
951 Z10 and 951XL Z10 Yellow

Let me know if this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[BrianStraley]

So what are these Z10 numbers?  I can not find ANY cartridges with these Z10 numbers on them.

This is what is on my access door:

No mention of Z10.  Even when I include the Z10 in my search, there never is any that show Z10 on the box.  I've always and only ordered 950 or 951 (no Z10).

So where can I find these mysterious Z10 cartridges?

[Rainbow23]

Hi @BrianStraley

We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a nice day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Have a great day ahead!