HP 952 Yellow Ink Cartridge actually has BLACK Ink in it instead

[Wayne-333]

I purchased a complete set of 952 HP ink cartridges on Amazon.  I don’t print color that often so didn’t care that colors  with a yellow tint would print out greyish.  It wasn’t until I was printing documents that required my signature and where it was highlighted yellow where I needed to sign, it was simply a black strip.  Then it dawned on me that something might be wrong with my yellow.  So I had a document with mostly yellow and black type.  Everything printed black.  I then removed the yellow cartridge to take a closer look.  When I rubbed the ink area with a tissue it was black.  Not only that, the tiny plastic window where the ink color shows through is completely black.  I compared to the old yellow one I removed months ago and it was yellow.  I can only conclude that the manufacturer in Malaysia where this one was produced made a manufacturing error.  The window for me to return to amazon is closed and the customer service link took me here.  What do I need to do to get this replaced?

[A_Gayathri]

Hi @Wayne-333 , 

Welcome to the HP Support Community

I understand you are facing a cartridge issue and looking for a replacement. Not to worry I will help you to get a resolution to resolve the issue.

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Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

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Gaya1238

HP Support