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‎02-05-2023 02:20 PM

HP Recommended
Product: HP OfficeJet Pro 8740 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I installed a set of HP  952 XL cartridges yesterday which were rejected  because they were meant for an earlier version of the my  Officejet Pro All-in -One printer 8740.  I don't understand  why the message came up not do I understand why there would be different versions of the ink for the same printer. I never had a problem like this with the other two All-in One office-jet printer. that I have bought over the years. What recourse do I have as I bought the  cartridges from one of two dealers about 6 months ago. and no longer have the sales slip?

Category:
1 REPLY 1

‎02-08-2023 07:38 AM

HP Recommended

Hi @CJR41,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the steps from this document here and see how it goes. 

Also, update the firmware for your printer. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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