HP 963XL with HP 9015

[skatz80817]

I moved from the US. The HP 962XL cartridges are not available here (Israel). Can I use the HP 963XL cartridges (available from the UK)?

[Irfan_06]

Hi @skatz80817,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable?

Do you have the printer full feature software and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[skatz80817]

Do you have the ink cartridges for both regions? Yes

Do you have a printer USB cable? I believe I do

Do you have the printer full feature software and drivers installed on your PC? I do (including HP Smart)

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac? Windows 10 64 bit

2) Confirm the printer model. HP 9015

I would like to confirm that, regardless all other issues, the 963XL is an appropriate cartridge for this unit.

And be aware that, initially, I would be running with both 962XL and 963XL cartridges concurrently.