HP Alignment Page when not in Ink Enrollment

[JayMac66]

Wasn't printing enough pages to make Ink Enrollment viable, so cancelled and bought ink cartridge instead.

However, can't print Alignment page from HP Smart App unless I'm enrolled in Ink program.

Anyone got a workaround?

[Hawks_Eye]

Hi @JayMac66 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand you're unable to print an alignment page after canceling HP Instant Ink enrollment, and the HP App appears to be prompting for enrollment before allowing the alignment process.

To better understand the situation and provide the most appropriate guidance, could you please share a few details?

• Which HP printer model are you using?
• What cartridge is currently installed in the printer:
  • A regular HP ink cartridge purchased from a retailer, or
  • An HP Instant Ink cartridge that was supplied through the Instant Ink program?
• Did you recently replace the cartridge, or is this the same cartridge that was already installed when the enrollment was cancelled?
• Are you seeing any specific message or error in the HP App when attempting to print the alignment page?

A screenshot of the message in the HP App would also be helpful if available. This will help us determine whether the alignment restriction is related to the cartridge type, enrollment status, or the HP App workflow.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[JayMac66]

Hi @Hawks_eye

I'm using a 6000 series, installed with HP authorised ink bought post Ink cancellation.

I've not had issues until recently when all printing appears slightly grey & out of focus, despite less than 20 pages being printed since ink cancellation.

No errors, just HP Smart refusing to print unless I resign up to ink.

[Meghana_10]

Thank you so much for the information. @JayMac66 

Since you're using HP-authorized cartridges purchased after cancelling Instant Ink, the grey and out-of-focus printing should be treated as a print-quality issue, rather than assuming it is related to your Instant Ink enrollment.
 

Before trying to enroll again, could you please tell us the exact model number of your 6000-series printer?
 

In the meantime, please check HP App for:
 

1. Printer > Tools / Print Quality Tools
2. Run Clean Printhead once and print the resulting test page.
3. If the test page still looks faded, grey, or out of focus, HP recommends the additional cleaning levels available in the app.
4. Look for Align Printer / Align Printheads / Align and see whether the option is available there.

Also, if you can, please tell us whether the print-quality test page itself is grey/out of focus. That will help determine whether we're dealing with ink delivery/printhead quality or only an issue with normal documents.

Have a great day!