HP C309A prints with white blank space at top of every page (and photo), cuts off botom of page

[Sasdas]

So when I go to print a document (From Chrome, from Firefox, from my laptop (windows 10), from HP Smart, from Windows Photos, no matter how I print there's always a extra blank white space added to the top of every page (and photo) and it cuts the bottom few lines off of every page.

On the photo, it adds like 3/4 of an inch to the bottom of each photo (~2 cm), and on the documents it adds an extra thick margin to the top, cuts a bit off of the bottom (purple box on the document shows here the image actually ends) and blue shows the consistent border around the page we should be seeing.

I have reinstalled windows and changed nothing in HP Smart and it still does this, I think it's a printer setting to do with margins but I cant access it anywhere on the printer.

[Jay_G24]

Hi @Sasdas,

Welcome to the HP Support Community

I'd like to help!

I understand there is a margin when you print documents and photos.

Change print settings from the app you are printing from.

• Open a document, photo, or webpage, click File, and then click Print or click the Print icon to open the Print window.
• Open the printing options. The button or link name depends on the app you are printing from.
• Windows 10 Photos app: Click More settings at the bottom of the settings list.
• Microsoft Word: Click Printer Properties.
• Paint and WordPad: Click Preferences.
• Click the tabs on the top of the window or click Advanced to access available settings for your printer.

Scale or resize the printout: Print to fit on different paper sizes, scale to fit selected paper size, or change the percentage of the original size that prints under Resizing Options on the Features or Effects tab.

Minimize margins: Print close to the bottom edge of the page. This setting is on the Advanced tab.

Also, refer to -HP print settings guide (Windows, Mac) | HP® Customer Support

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Sasdas]

Sorry I didn't get back to you sooner, my email did not notify me of the response.

I changed all the settings so there were no extra margins, and made sure the paper I was using and the software was configured for Letter. However when printing duplex there was still the same problem, an extra margin on the top and the bottom of the document being cut off. Here were the print settings I used in Firefox, and the Windows settings:

Let me know if you see anything that's problematic here or if I can try something else to fix it,

Thanks!

[Jay_G24 · Accepted solution]

The duplexing will have extra space for margins as the printer is printing both sides and the printer does not support borderless duplexing.

Hope this helps!

[Sasdas]

Oh thank you very much that solved it! I forgot that it would need a bit of paper to hold with the rollers to pull it back in to print on the other side!

Thanks again!

[Jay_G24]

You're welcome 🙂

I am glad I could help!

 If you need further assistance feel free to reach out to us. 

Have a great day ahead!