HP CP1215 colorlaserjet print issue

[KunjanVirani]

Dear Hp

I have hp colour LaserJet cp 1215 printer, I am using last 15 years.

I can see there some print issue, last 3-4 day's that one colour print slight 1 or 1.5 mm downside.

Which is colour is magenta. I tried some troubleshooting and cartridge replacement, But can't solve.

I've attached print scan copy, you can find easily with mail.

This is not a cartridge problem, I think is this printer inside problem.

If you have a solution, please inform me.

Kunjan

[Personal Information Removed]

[Anand_Andy]

Hi @KunjanVirani,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Color LaserJet CP1215 Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[KunjanVirani]

Hi,

Thank you for replying to me and supporting to be as hp the best users, Here is an answer for you that my hp CP 1215 printer is not yet OK and not complete.

I am facing same issue at last nearly 10 days. As you replied to me some suggestion, I just did it.

(1) Are you using genuine HP ink cartridges?

Ans. I bought this printer year 2009 and this is best and excellent colour printer as my personal experiences, Now, I can't found original hp cartridges, so purchased compatible cartridges before one month ago. But I have attached before 10 days print scan copy that was completed very good printout and attached after erupted issue printout, both. You can see both and I have attached some colour shades also.

(2) Does the copy print out the same way? 

Ans. Yes, The copy print out as same way, I have attached.

(3) What's the application you are trying to print from?

Ans. For print, I am using 80 GMS to 100 GMS normal paper, Executive paper, Plastic paper, And

I am using for design software, CorelDRAW and photoshop.

(4) Have you tried printing from a different application or device? 

Ans. No, I don't have another computer, So I can't use other devices.

(5) I was tried hp diagnostic tools fixes but, Microsoft net frameworks error, So I was not to be able to scan doctor to solve my issue.

Please Reply, and give some great solution for future.

Kunjan Virani

[Anand_Andy]

@KunjanVirani,

Thank you for your response, You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!