HP CUSTOMER SERVICE PHONE NUMBER

[ED228]

REQUEST HP CUSTOMER SERVICE NUMBER TO SPEAK WITH A LIVE PERSON ABOUT INK CARTRIDGE NOT RECOGNIZED ALTHOUGH IT IS A GENUINE HP CARTRIDGE.

[Nal_NR]

Hi @ED228

Welcome to the HP Support Community. 

I'd like to help!

If you insert your old ink, does the message go away?

Also, follow the steps from here

And if possible update the firmware for the printer from here

Let me know if this helps.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[ED228]

Purchased both HP Genuine #61 color and black ink cartridges a month ago. Installed them, printed test sheet satisfactorily. Recently tried to print, and an Incompatible Cartridge alert displayed for the black ink cartridge. Color was OK.

What is HP the address I can return the defective cartridge to HP for a replacement or refund?

Thank you.

[Nal_NR]

Hi @ED228,

Thanks for your reply. 

I've sent you a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.