• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-03-2022 11:19 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

I'm running: Win-8.1 (64b) and using an HP Color LaserJet MFP M476dw and out of warranty.

 

The printer has Yellowing on the Left side of the pages.  This is continuous on printouts.

I have done the following:

Thorough cleaning of the inside of the printer, took out the transfer belt and carefully cleaned all of it and the area that wipes off the belt, cleaned all rollers inside of the printer.

I have also cleaned the rollers on each of the toner cartridges and each of their metal tabs.

 

After doing all this, the initial test page was a bit better, but consecutive pages after are getting the yellowing on the left side of pages again.

I'm not sure what this would be, except a possible bad yellow cartridge.

 

It seems I can print 'black' only just fine, pages with shades of gray seem fine, and color pages seem to cause the most problem with yellowing edge.

Any thoughts,

Category:
1 REPLY 1

‎02-03-2022 01:26 PM

HP Recommended

Hi,

Yes, any colored marks would only occur from a Bad cartridge, any printer problem may cause black printing problem, not any such color problem.

 

Additionally, please Use a ruler to measure between repetitive defects, can you see  38, 42 or 75mm in between?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.