• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-28-2021 09:39 AM

HP Recommended

I am getting en error code 10.01.11 for cyan on my printer. its been working fine and suddenly stopped.

 

I have installed new HP toner, and verified that there is no brightly colored orange blocker on it.

I have factory reset the printer, blasted air, double checked the connections, and tried several HP Cyan toner - nothing is helping.

 

Is this just a faulty product? Or is there a way to clear the cache or perform some other form of IT magic

1 REPLY 1

‎04-28-2021 11:40 AM

HP Recommended

Get your printer for a repair, there is nothing much a user can do. That is a known error on that model. 

 




My profile on LinkedIn

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.