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‎08-18-2020 06:38 AM

HP Recommended
Product: HP Colour LaserJet CP2025
Operating System: macOS 10.15 Catalina

I am trying to start up the printer which is making the ordinary sounds but never gets to the point where the display shows it is ready. All I can see on the display is thick stripes. The printer is connected through Ethernet and I have tried to print anyway but my Mac can not find the printer. The Mac is brand new and I haven't been able to print since I started working on it so at first I thought the new MacOS didn't accept this old printer but I think the fault lies elsewhere. Anyone have any tips?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-19-2020 09:04 AM

HP Recommended

Then you have a bad formatter (mainboard) needed to be replaced (or you can try to bake it in the oven-search it on YouTube).

View solution in original post

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5 REPLIES 5

‎08-18-2020 08:33 PM

HP Recommended

With power on press the engine test button from top left of right side cover to see if it can print or not.
If it does you have a bad formatter (mainboard) needed to be replaced (or you can try to bake it in the oven-search it on YouTube).

1597803757426.jpg 

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‎08-19-2020 08:45 AM

HP Recommended

Thank you. Unfortunately my printer is way older so I can't find any test button:

IMG_7883.JPG

 

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‎08-19-2020 08:55 AM

HP Recommended

NO, every CP2025 has the Engine Test hole, please help yourself find it out.

1597848743695.jpg

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‎08-19-2020 09:02 AM

HP Recommended

Sorry, my bad! There is a test button and when pressing it the printer starts to print a test page!!!

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‎08-19-2020 09:04 AM

HP Recommended

Then you have a bad formatter (mainboard) needed to be replaced (or you can try to bake it in the oven-search it on YouTube).

Was this reply helpful? Yes No
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