HP Colour printer ink cartridge never arrived

[Almancil]

The printer is printing green instead of black. I know the cause of this is because of the tricolour cartridge not having magenta ink or it being blocked. 

I have tried all the fixes... Head cleaning etc. HP Virtual Assistant (HPVA) in this instance, is absolutely useless. My account is showing that I had a colour cartridge sent and delivered but it has not been delivered. I would like to speak to a HP NON Virtual Assistant (HPNVA) can anyone point me in the right direction.

Thank you for reading my message. I have tried very hard not to be angry in the post but I am so frustrated with the HPVA...

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

I hope that anyone who reads this had an amazing Christmas and you have a truly, truly, truly fantastic New Year!!! 

[Dragon-Fur]

@Almancil 

---

@Almancil wrote:

The printer is printing green instead of black. I know the cause of this is because of the tricolour cartridge not having magenta ink or it being blocked. 

I have tried all the fixes... Head cleaning etc. HP Virtual Assistant (HPVA) in this instance, is absolutely useless. My account is showing that I had a colour cartridge sent and delivered but it has not been delivered. I would like to speak to a HP NON Virtual Assistant (HPNVA) can anyone point me in the right direction.

Thank you for reading my message. I have tried very hard not to be angry in the post but I am so frustrated with the HPVA...

<content removed>

I hope that anyone who reads this had an amazing Christmas and you have a truly, truly, truly fantastic New Year!!! 

---

If " My account" refers to an Instant Ink subscription,

The HP Virtual Agent does not know how to connect you with Instant Ink Support.

Normally, you might find contact information when logged into your Instant Ink account.

Contact information is included in your contract

Example of the Terms of Service Contract for various regions

 Instant Ink – Terms of Service - UK

Additional Information / Details

Things that are Instant Ink

Start here:

HP Instant Ink - Enrolling in HP Instant Ink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Watch the video posted on the Website

Click on FAQ / FAQ - Show More

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the FAQ and in the “tiny print” area at the bottom of the website (USA)

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Need Help?  Contact Support – Options

• Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.

AND / OR

Instant Ink Support >> HP Instant Ink Support   NOTES:  Select Your Region // Hours as listed at the site.

Depending on the style of the webpage:

The Instant Ink Website might provide the phone contact number on the front page of the site.  Look just beneath the large graphic at the top of the site.

and / or

The Terms of Service contract includes contact information, usually in the very first section.

Method to find the Terms contract if the Website includes Section FAQ > Show More

• Scroll down to FAQ > Click “Show More”
• Open Section “Is my plan change or cancellation effective immediately?”
• Click the link titled “HP Instant Ink Terms of Service”

OR

Method to find the Terms contract if the website FAQ does not include the "Show More" information

• Scroll to the bottom of the main website page
• In the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms OR hpinstantink.com/terms

+++++++++++++++++++++++++++++++++++++++++++++++++++++

How does it work?   Details / Plans / Cancel Information

Check through the FAQ OR FAQ - Show More section(s) – several subjects are included

Want to Cancel your Subscription? 

READ HP Instant Ink - Cancel Your HP Instant Ink Service

READ the all-important Terms of Service Contract !

Scroll to the bottom of the Instant Ink website  – In the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

============================================================================

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"